Our technical customer service for any issues relating to your HG GRIMME SysTech CNC machining centre

Do you have questions or require help with the CNC controller of your machining centre? We have every controller as a test rack in-house and can guide you through the individual menus and the control program of your CNC machine over the phone. You will not incur any unnecessary costs and will get an instant solution to your problem.

If you have a CNC machining centre with remote diagnostics, we can log in via a secure VPN connection and correct the fault directly if possible. We do this using the Siemens software Access MyMachine for Sinumerik.

We also utilise other options to help you identify and fix faults. If you wish, we are happy to use TeamViewer to log into the computer and discuss with you what is the best solution for your CNC machining centre.

We can of course also take a look at your CNC machining centre using other common means of communication. Whether you use Skype or Teams, we are ready to provide rapid assistance. This means minor repairs can also be carried out by your own maintenance staff on site with a little help from us. This saves you a huge amount of time and cost.

You can also send us fault-finding images and videos to describe the problem with your CNC machining centre. Our experts will analyse the data, examine the files and find the best, quickest way to repair your CNC machining centre. We do of course also consider the economic costs.

Wherever your CNC machining centre is deployed – with our local customer service we can handle your requests, maintenance and repair jobs all over the world. All CNC machining centres located within a radius of approx. 1000 km of our main factory will, depending on the cost, be visited directly by our service engineer. If possible, we will send a local engineer to your site. And even if your site is further afield, you can always rely on our CNC repair service – because then we will just use a plane and send our tool and the material you need for the repair to you in advance. It is all very straightforward and hassle-free.

Our extensive pool of replacement parts comprises both standard replacement parts for all CNC machining centres from HG GRIMME SysTech and replacement parts for older CNC machines (> 10 years old) which are immediately available for repairs. And we can even quickly get hold of replacement parts that we do not have in stock through our network of excellent suppliers.

Do you want to relocate a CNC machine in your hall or move it to another factory? Here too we can support you with a service team that we assemble specifically to suit your requirements and whose expertise is tailored to your CNC machining centre. This ensures that the machine is moved smoothly and easily. We are also happy to provide all the equipment – from a forklift and a truck to a scissor lift. We offer you an all-round worry-free package for relocating your machine. Just give us a call and we will arrange an appointment.

Whether your milling centre, blade machining centre or water-jet machine requires maintenance or you would like your employees to receive training – just give us a call and we will arrange a suitable time. If you require training, we will send you experienced staff who know your machining centre inside out and will instruct your workers or service the CNC machine. Each training course is individually adapted to reflect your wishes and requirements – from a briefing on how to align your CNC machining centre to changing a spindle, we ensure your employees can handle any task. We will either visit your premises or instruct your employees on an appropriate training machine at our factory so that your production workflows are not interrupted.